Shipping: We at New York Cement Tile ships anywhere in the United States (Customers from Canada, Alaska and Hawaii please call to get a shipping rate). We strive to get our customers the best shipping rates available. Usually, smaller orders shipped by UPS fright or Fedex Ground, and most large orders are shipped via freight companies. Our freight companies are very respected in the industry, while at the same time providing you with excellent rates. In stock orders usually ship in 48-72 business hours. Shipping time varies, but is typically 2-7 days from the time the order leaves our warehouses. If an order is out of stock or back ordered, we will notify you and make you aware of your options. All orders are curbside. Drivers will usually unload the delivery off the truck, but you will be responsible for getting your order inside from the curb.
An adult (over 21 years old) must be present at time of delivery to sign and inspect the merchandise. The driver will not take the tile into your business or home. Shipping company will usually call you to arrange a delivery time. If you need special delivery options such as a lift gate, or inside delivery, please notify the freight company and they can usually arrange it for an additional fee. New York Cement Tile will not be responsible for these additional fees. They will be the responsibility of the customer. Any redelivery fees will also be the customer’s responsibility. Please check for the correct material, quantity or damage (if any). Any issue should be noted before signing for the order. Do not allow the driver to leave without signing for the material. All claims for shortage, incorrect product or damage must be made within 3 days and noted on bill of delivery.
Damage: Damage due to shipping is rare, but can happen sometimes. Please inspect all deliveries for damage immediately. Any claim for damage or incorrect material must be noted on the driver’s bill of lading. A delivery exception should be made with the freight company. All claims must be noted so that damaged material can be replaced and so that we can be reimbursed by the trucking company. You will be asked to send supporting documentation and pictures as part of a claim. If damage is not noted on driver's paperwork we will be unable to file a claim and customer will be responsible for stock and shipping charges. All claims for damaged, lost or stolen material must be made against the freight company.
Please do not refuse the shipment! If you find damage, missing material, or incorrect quantities accept the shipment and note the issues in detail on the receipt with the driver. If damage is properly noted, we can begin the process of getting replacement material to you. When a shipment is refused, the material is shipped back to the freight carrier's warehouse or it is redelivered to you. Both options will create additional charges. If you do have a problem with a shipment, please accept the delivery and contact us immediately for instructions.
Returns: All cement tiles are considered SPECIAL order. New York Cement Tile DOES NOT accept returns on cement tile products. We encourage you to view samples prior to ordering. Shade variations are part of the beauty of encaustic cement tile. We can't warranty against shade variations. Any signed for material is considered accepted by the customer. It is recommended that a sample is ordered and examined before ordering. Although best effort is made to ensure product images are as close as possible to the actual product, variations in color, shade or appearance is possible. Monitor settings can also play a role in the representation of a picture.
The best way to avoid material shortages is to correctly measure your flooring. You should include 10%-15% extra to compensate for waste,cutting, and layout issues . It is in the best interest of the customer to keep several cartons of extra material to allow for unexpected damage or repairs. Cement Tile is a handmade material and future orders or additional material for shortage may not match. You may cancel an order within 24 hours of purchase. If the material has already shipped, you will be responsible for shipping costs to and from our warehouse plus a restocking fee of 35%. We must be notified in advance to issue a return authorization due to an incorrect or defective order. Please call 1800-6911557 or Fax: 1866-7880815
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